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SHOP POLICIES

CUSTOMER CARE

I want your buying experience to be as pleasant and seamless as possible, so please feel free to let me know if there's something I could be doing better.

As I am a small business operating out of my home, sometimes mistakes are made, and I will do my absolute best to correct them in a timely fashion!

If you have a question or concern about your order, please feel free to contact me at jenifer@authorjeniferwood.com.

SHIPPING & RETURNS

I do my best to pack all orders in a way that will ensure your items reach you safely. I am happy to accept returns for the following reasons:

  • Damaged books

  • Damaged prints

Upon accepting a return, I will email you a return label for the damaged items.

Some things are outside of my control when it comes to shipping, such as postal service mishandling and shipping speed. I cannot replace lost or stolen packages, but I can assist in filing a claim with USPS.

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